Management Development

Coaching for Success	This one-day seminar will provide participants with ways to identify and nurture the efforts of their employees and help them to     reach their performance potential through counseling, constructive feedback and personal development.
Administering Corrective Action for Performance Behavior Issues	This one-day seminar will provide participants with a proactive approach to managing employees  who demonstrate performance or behavior problems.
Creating Effective On the Job Training	This one-day seminar will provide participants  with information, skills, and guidelines for planning and conducting effective on-the-job training that works.
Effective Business Speaking	This two-day seminar will provide participants  with skills needed to communicate effectively with co-workers and customers.
Exploring Ethical Behavior in Banking	This one-day seminar will help participants to explore the importance of ethical behavior in   banking from a personal and organizational perspective, and focus on ethical considerations in many areas including confidentiality, conflict of interest, information security, personal transactions, and accepting gifts. The seminar also introduces an approach to identifying and   responding to situations that present ethical dilemmas in banking.
Hiring the Best People	This one-day seminar will provide participants with a structured process for hiring the best candidate for a job. The process is based on a behavioral approach to hiring and reviews   compliance issues associated with each component of the process.
Management Techniques for Successful Managers	This one-day seminar will prepare participants with skills and information on ways to better  manage employees by addressing fresh insights on proven management approaches required of today’s successful managers.
Managing Change	This one-day seminar helps participants   understand the change process, their reaction to change, and tools to help them and others manage the change.
Managing Employee Relations	This one-day seminar focuses on four major    strategies for managing employee relations –    compliance with legislation, managing diversity, handling work and personal issues, and fostering open communications. The seminar explores effective practices and guidelines for handling workplace situations that threaten positive employee relations.
Creating Effective Performance Evaluations	This one day seminar will provide participants  with a proactive approach to performance management. By focusing on setting clear   expectations, specific performance feedback, and objective performance evaluation, this seminar will help managers avoid many common performance problems.
Utilizing Rewards and Recognitions for Employee Performance	This one-day seminar discusses techniques for using non-monetary and small dollar-value awards to recognize, reward, and motivate employees toward continued and improved performance.                                        The participants will explore effective and ineffective forms of recognition and the consequences of failing to recognize people.
Recognizing, Responding to and Preventing Sexual Harrassment	This one-day seminar discusses techniques  managers can use to respond to charges of sexual harassment and prevent it from occurring.
Supervisory Training	This two-day seminar will prepare participants with skills and information on ways to better manage employees by addressing fresh insights on proven supervisory approaches required of today’s successful managers.
Customer Service Training	This highly interactive program highlights the importance of Interpersonal Communication and the impact it has on your ability to offer superior customer service.  You’ll learn strategies to help you connect with customers, improve communication with colleagues, and fulfill the company’s mission and goals.  The exercises, cases, and simulations address specific issues which occur in your workplace or industry, so you’ll leave with relevant, industry-specific strategies that you can apply immediately.
Management Skills Training	This highly interactive program equips managers with solid Communication principles and skills necessary to plan and implement interactions with subordinates, colleagues, superiors, and customers.  You’ll engage in role-playing exercises which allow you to experience industry-specific situations from various perspectives:  manager, subordinate, and observer.  You’ll learn to give and receive specific, objective feedback as you process the role-playing exercises.  You will leave with the communication skills necessary to successfully plan and implement both sensitive and non-sensitive workplace interactions.
Effective Writing for Business	This program helps you to sharpen and enhance your business writing by introducing you to the 3-step Writing Process.  You’ll learn to define your purpose, analyze your audience, and develop your thoughts in clear, concise, and easy-to-understand language.  You will write, edit, revise, and format your own business-related document.  In addition, you will have an opportunity to analyze effective and ineffective writing samples (memos, letters, e-mails, proposals) from business and industry.
Delivering Winning Presentations	This highly interactive program gives you an opportunity to plan, develop, and present a business-oriented presentation.   You will participate in the process of choosing a topic, analyzing the audience, organizing the information, researching the topic, and planning the delivery.  The exercises and activities are designed to offer techniques to help you overcome performance anxiety, deliver powerful introductions and memorable conclusions,  develop main ideas that are relevant to the audience’s needs and concerns, and create visuals that complement your message.  This program offers skills that can be applied to all types of business presentations:  Informative, Persuasive, Group, Special Occasion or Impromptu.
Managing Diversity	This program offers an opportunity for you to develop a sensitivity and appreciation for the constantly changing, diverse workforce.  You will learn to communicate responsibly, flexibly and sensitively with colleagues and customers alike.  You will participate in an Intercultural Simulation where you will travel to a different culture and develop the customs and practices of that culture.  You will have an opportunity to process your experiences and discuss how they can be applied in the workplace and in your daily living.