This highly interactive program highlights the importance of Interpersonal Communication and the impact it has on your ability to offer superior customer service. Participants will learn strategies to help connect with customers, improve communication with colleagues, and fulfill the company’s mission and goals. The exercises, cases, and simulations address specific issues which occur in your workplace or industry, so you’ll leave with relevant, industry-specific strategies that you can apply immediately.

The Participants will learn to:

  • Identify your communication strengths
  • Develop effective listening skills
  • Create and execute a Customer Service Action Plan


"Jeffery did a fantastic job all week keeping us engaged in the material and involved. He was a fantastic coordinator & lead professor"

Cliff Knowlton, Prime South

"WONDERFUL!! Great Instructor, great information. Will definitely attend more of Jeffery's classes".

Ansley Oliver, Georgia Commerce Bank

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