CUSTOMER SERVICE TRAINING
This highly interactive program equips managers with solid Communication principles and skills necessary to plan and implement interactions with subordinates, colleagues, superiors, and customers. You’ll engage in role-playing exercises which allow you to experience industry-specific situations from various perspectives: manager, subordinate, and observer. You’ll learn to give and receive specific, objective feedback as you process the role-playing exercises. You will leave with the communication skills necessary to successfully plan and implement both sensitive and non-sensitive workplace interactions.
"Jeffery did a fantastic job all week keeping us engaged in the material and involved. He was a fantastic coordinator & lead professor"
Cliff Knowlton, Prime South
"WONDERFUL!! Great Instructor, great information. Will definitely attend more of Jeffery's classes".
Ansley Oliver, Georgia Commerce Bank